Client: Queensland Health
We provide support to five major hospitals, including satellite hospitals and community health centres. We work directly with departments including Support Services, Engineering Facilities, Procurement, and Site Managers.
The Challenge
Before engaging Commercial Cleaning Machines, the Queensland Health hospital group was dealing with:
No direct point of contact for servicing
National repair providers with slow, call-centre-based response times
Excessive machine downtime — critical machines taken off-site for weeks
Frustrated staff reporting recurring faults with no resolution
Machines showing signs of fatigue and poor servicing standards
Ongoing compliance risks around cleaning standards and equipment testing
The Solution
Commercial Cleaning Machines implemented a fully managed service model with a combination of proactive maintenance, rapid repairs, and transparent reporting. Our support included:
Quarterly contracted maintenance on 45+ machines across multiple hospitals
On-demand breakdown repairs with an average 2-day turnaround
On-site repairs whenever possible, reducing lost time and freight delays
Hospital-grade equipment sales, including Tennant, Nilfisk, Pacvac, Duplex, IMOP
Asset testing, tagging, and registry to maintain compliance
Staff training on proper machine use, safety, and upkeep
How We Delivered
To restore trust and reliability in their cleaning systems, we introduced:
Machine-specific checklists used at every service to ensure standardisation
Before-and-after repair photos, attached to each job report
QR-code asset tagging, scanned and tracked every time a repair is carried out
Condition scoring matrix, ranking each unit from “Good” to “End of Life” — helping management plan for replacements
Real-time service reports, including photos, notes, and checklist outcomes, sent directly to key stakeholders
The Results
Since taking over the maintenance of the QLD Health hospital network:
Average repair turnaround is 2 days, dramatically faster than national providers
All machines are now compliant with Australian testing and tagging standards
Machines are working like new, with multiple operators stating, “These machines haven’t worked this well in years”
Repeat breakdowns have virtually disappeared
Staff satisfaction is high, with fewer frustrations and more reliable performance
Hospital safety and hygiene compliance has improved, thanks to machines consistently leaving floors clean, dry and safe
Standardised reporting has improved decision-making and budget forecasting for procurement teams
Why It Matters
In healthcare, downtime in floor scrubbers and extractors directly affects safety, hygiene, and operational standards. Our fast, local support model has replaced slow, off-site repairs with real-time, fully transparent service that the hospitals can rely on. We’ve since expanded to support more Queensland Health sites based on strong internal referrals and performance.
Brands We Service
Feedback
- “These machines haven’t worked this well in years.”
- “We’re finally confident in the machines and the team maintaining them.”
- “The system makes everything visible — we can see the checklist, see the repair photos, and know it’s done properly.”
